Your Privacy Is Our Responsibility

vk11 operates as a secure and reliable online betting and casino platform. To ensure the quality of your service and to keep the platform secure, we collect the following types of information:

1.1 Information You Provide Directly

Information you voluntarily provide during account registration or when contacting us:

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment information (bKash, Nagad, Rocket, or Upay number)
• Details of government-issued documents required for identity verification (in the KYC process)
• Messages and information provided when seeking support

1.2 Automatically Collected Information

When you use our website, certain information is automatically logged for technical reasons:

• IP address and device identifier information
• Browser type, operating system, and language settings
• Pages visited, duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and records of betting activity

1.3 Information Received from Third Parties

For the purposes of fraud prevention, age verification, and payment processing, we may receive a limited amount of information from legitimate third-party service providers. This information will be used solely for the purposes stated above.

vk11 collects and processes your information for the following purposes:

• Account management: For registration, identity verification, and account security.
• Service delivery: For the smooth operation of betting, gaming, and transaction services.
• Legal compliance: For age verification (21+), fraud prevention, and compliance with AML (anti-money laundering) guidelines.
• Customer support: To resolve your issues via 24/7 live chat and email.
• Security and risk management: To detect account hacking, fraudulent transactions, and irresponsible gambling behaviour.
• Promotional communications: To send bonus offers or updates subject to your consent (which can be withdrawn at any time).
• Platform improvement: To analyse user experience and improve service quality.

We will never use your information beyond the purposes stated above, and will not sell it to third parties without your explicit consent.

To ensure the security of your information, vk11 has implemented industry-standard technical and administrative measures:

3.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted.
• Secure server infrastructure and regular security audits.
• Firewalls and intrusion prevention systems.
• Payment information (bKash, Nagad, Rocket, Upay) is stored separately in encrypted form.

3.2 Data Retention Period

We retain your information for as long as your account is active. Even after account closure, certain information may be retained for a defined period to meet legal and regulatory obligations. Once that period has passed, the information will be securely deleted.

3.3 Staff Access

Only authorised and trained staff may access your information when necessary. All staff are bound by strict confidentiality agreements.

vk11 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Service provider partners: For payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners may only use the information for the contracted purposes.
• Legal obligations: To comply with lawful instructions from a competent court or regulatory authority.
• Fraud prevention: Sharing information with relevant authorities to prevent organised fraud or money laundering.
• Business transfers: In the event of a merger or acquisition of the company; in such cases you will be notified in advance and consent will be obtained where applicable.

Your information will not be shared with anyone outside of the circumstances described above.

vk11 uses cookies to improve your browsing experience and to ensure the proper functioning of the platform.

5.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Functional cookies: For remembering your preferences (such as language settings).
• Analytics cookies: To understand site usage patterns and make improvements — not personally identifiable.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may cause some features of the platform to not function properly.

As a user of vk11, you have the following rights over your own information:

• Access: The right to request information about what data we hold about you.
• Correction: The right to request correction of any inaccuracies in your information.
• Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Objection to processing: The right to object to the use of your information for promotional communications.
• Data portability: The right to receive your information in a structured and readable format.
• Withdrawal of consent: The right to withdraw consent for promotional communications at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible.

vk11 follows a strict age verification policy. Our platform is for people aged 21 and over only. We do not intentionally collect any information from minors.

If it comes to our attention that a minor has created an account on our platform, we will immediately suspend that account and delete all related information. If a guardian believes their child is using this platform, please contact us.

vk11's servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it remains under the same level of protection and that applicable international data protection standards are followed.

For data transfers, we use Standard Contractual Clauses or similar mechanisms that ensure adequate protection of your information.

Some games on the vk11 platform are operated by third-party software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These service providers follow their own privacy policies. We encourage you to review their policies.

There are no links from our platform to any third-party websites, but communication with game providers' servers may occur. We do not accept any responsibility in such cases.

We may revise this privacy policy from time to time. For any significant changes, we will notify you at your registered email address and publish the updated date on this page.

Continuing to use the platform after changes have been made will be considered acceptance of the new policy. You are therefore advised to visit this page regularly.

This privacy policy and any disputes relating to the processing of your information will be resolved in accordance with international data protection laws and applicable regulations. If a dispute arises, a resolution will first be sought through discussion.